Many people have asked me to allow automatic downloads of the XenWord plugin. I’ve been steadfast against it. There are issues with downloads several times per week. Most sales are smooth but there are times PayPal information doesn’t match, accounts are not validated prior to ordering, or worse is someone canceling their PayPal account right after they download the product.
Well, I’m to the point of giving it a try. Downloads should now be automatic IF AND ONLY IF the person ordering actually follows this process.
1. Register an account.
2. Validate the account via email.
3. Log into /community
4. Go to xenword.com
5. Add item(s) to shopping cart.
6. Complete additional information (XF user account, Forum URL)
7. Pay with PayPal
8. Download product
Hopefully this will help some of the customers who are ordering while I’m asleep. However, I’m very concerned this will create future problems so I’ll watch this closely but I completely understand the desire for automatic downloads. Let’s see how things work with this new feature. Cross your fingers.
PS. Two more weeks of heavy focus on the house.