Smart Action Company started operations January 12, 2009, with the release of its SmartAction IVR (interactive voice response) System. This appears another step toward using computers to handle routines instead of relying on humans to complete these tasks.
Since most of schooling and learning exists as routines, the SmartAction IVR model appears potentially useful in the emerging mass market of independent learners as well as in schools.
Released for call-service centers, the system uses an artificial general intelligence model to detect speech and keypad inputs from callers. It then responds appropriately or routes calls it can’t handle to humans.
It uses the linguistic and cognitive intelligence of its LiveAGI™ Brain. Under development since 2001, the Brain includes a nuanced speech recognizer. It can have natural-language spoken conversations, ask open-ended natural language questions like what can we do for you today?, understand callers’ free-form answers, and and respond with prompt, personalized, context-relevant, clear, accurate answers.
Functionally, the Brain recognizes speech, understands the caller’s meaning and intent, remembers the evolving context of the conversation, and obtains information in real time from databases and websites.
The speech module is dynamically tuned to each conversation’s context. The cognitive module analyzes multiple speech hypotheses for the most likely meaning and resolves ambiguities.
The Brain learns as it goes. The learning module enables the acquisition of new skills and knowledge, greatly reducing the need for custom programming.
As in schooling and learning, every call that is successfully handled by the interactive voice response system is one less call requiring human intervention either while the caller is on the line or during subsequent call-backs.
Potentially, use of this model reduces transaction costs.
And IVR systems do not suffer from negative human traits like boredom, lack of interest, improper knowledge, moodiness, long training cycles, and absenteeism.
Kudos, Smart Action and LiveAGI staff for your technical progress. You have taken giant steps toward showing educators how artificial general intelligence systems may increase human learning ratios in and out of schools.
I expect someone (Adaptive AI, Inc.?) will release a LearnSmart IVR model sometime sooner than later. I like that name! Yes? Let’s talk.
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